• UTMB School of Nursing: COVID-19 Information

    SON Community: Shelter in Place Message

    Dear School of Nursing Community,

    As we are all experiencing something that most of us have never imagined, I want to personally express my gratitude to the faculty and staff who have been tirelessly working to ensure a continued high-quality education for our students. I also want to extend appreciation to our students for your flexibility, understanding, and demonstrated leadership during this crisis.

    As you may be aware, Galveston County has issued a "stay at home" order that will take effect tonight March 24, at 11:59 p.m. until April 3 at 11:59 p.m. As valued members of our UTMB community and the supporting health system, all faculty and staff are considered essential, however we are taking this pandemic very seriously and have moved all SON academics and operations into virtual spaces in an effort to comply with all local guidance. We will be operating with a skeleton crew in office for essential operations only. Otherwise, faculty and staff are strongly encouraged to work from home, and students will complete all courses via online platforms. Please stay tuned as there may be further guidelines from UTMB regarding coming to campus after this time.

    During this challenging and uncertain time, please remember that assistance is available. Attached is a listing of various online resources and hotlines offered within the community. Student Health/Counseling remains open for tele-visits, and appointments may be scheduled by calling (409) 747-9508. Confidential counseling and other services are available to employees and their dependents through the UT Employee Assistance Program by calling (844) 872-5986 or visiting https://www.uth.edu/uteap/contact.htm.

    I urge you to stay safe, maintain social distancing, and remain informed. UTMB is providing regular information about COVID-19 and the campus response. The latest updates are available via the following link: https://www.utmb.edu/covid-19/daily-updates. For School of Nursing specific information, we will communicate through UTMB-issued e-mail addresses, our SON website, and social media (Facebook and Twitter).

    This crisis is ongoing, and we anticipate that there may be the need for additional institutional responses in the future. Please remember that our community has weathered many difficult and uncertain times in the past, and I am confident that with all of your help, we will prevail through this current challenge together.

    Stay safe and healthy,

    Deborah J. Jones, PhD, MSN, RN
    Senior Vice President, Dean and Professor
    Rebecca Sealy Distinguished Centennial Chair

    SON Community: Online Learning and Remote Work Instructions

    Dear SON Community,

    As we continue to monitor circumstances regarding the coronavirus (COVID-19) outbreak, our priority remains the safety and well-being of our students and the campus community. As a result, we will be implementing a transition to online instruction and learning beginning Monday, March 23. All in-person course activities on the UTMB campus will be suspended. UTMB School of Nursing will shift courses to online and remote instruction beginning March 23 and will continue in this format until further notice. The School of Nursing is committed to increased communication regarding updates as the situation continues to evolve.

    Online Coursework and Clinical Requirements:

    A message regarding the delivery of courses, testing and your clinical experiences will come directly from your Associate Dean shortly. Please reach out your program-specific director with questions.

    Important Dates for the Spring 2020 Semester:

    To accommodate the extension of spring break, course completion and meeting course objectives, the Spring 2020 semester will be extended by one week and will now officially end on May 1, 2020. Details on how that affects course assignments and final exams will come from your course faculty and the Program Directors.

    Campus Resources:

    Please note that the Health Education Center and library will be closed to student activity. Students will continue to have access to educational materials online. The student lounge in the basement of the Ashbel Smith building (Old Red) will be open to students from 8 a.m. to 8 p.m. Please contact the Office of Student Services for additional information.

    We appreciate everyone's concern about the impact that this interruption and reorganization has on each student's progress toward the completion of degree requirements. We ask for your continued patience as we realign the various curricula to meet our educational outcomes and uphold the quality education for which UTMB is known. Thank you for your flexibility and understanding as we work to navigate these challenges.

    Deborah J. Jones, PhD, MSN, RN
    Senior Vice President, Dean and Professor
    Rebecca Sealy Distinguished Centennial Chair

    Current SON Students: Commencement Postponed

    To our UTMB School of Nursing class of 2020,

    Alongside our colleagues throughout UTMB Health, we are closely monitoring developments with the novel coronavirus COVID-19 and making the best decisions based on current knowledge. Due to the need for social distancing to help control the spread of this virus, we have made the decision to postpone our Commencement ceremony.

    Like you, we have been looking forward to this special occasion, but we must prioritize the health and safety of our students and their families, our faculty, staff and the community. The new plans for Commencement have not yet been determined, but we will communicate those to you as early as possible.

    We are so proud of your achievements and look forward to celebrating your graduation. Please monitor the SON website (nursing.utmb.edu) for further communications as they develop.

    Current SON Students: Spring Break Extended

    Dear UTMB School of Nursing Community,

    The Office of the Provost is closely monitoring developments with the novel coronavirus COVID-19, working with others in UTMB leadership and the four schools to assess risks and plan accordingly. Your health and safety, along with that of our faculty, staff, patients and community, is of paramount importance.

    On Friday, March 13, the guidance for students regarding the continuation of classes is as follows:

    • If you are a student who is currently on spring break, your spring break is extended another week (through Friday, March 20). Please monitor the communications you will receive over the coming week, for information regarding when you may return to campus and the continuation of on-campus activities.
    • If you are a student who is currently on a clinical rotation, please monitor the communications you will receive, and follow up with your school deans for further instruction.

    We will continue to share updates on the UTMB COVID-19 website section for students and parents, which also contains the current travel guidance, instructions for those who experience symptoms, and additional valuable information. Please bookmark this site if you have not already. Thank you for your flexibility and cooperation to help ensure we do all we can to reduce the risks associated with the spread of this virus.

    Deborah J. Jones, PhD, MSN, RN
    Senior Vice President, Dean and Professor
    Rebecca Sealy Distinguished Centennial Chair

  • Resources & Hotlines

    The following are resources & hotlines to services in the surrounding community.

    Note: The resources and phone numbers within the following documents are subject to change as the COVID-19 situation continues to develop.

  • Remoting Resources

    Filter Links

    Resource Links

    Software Installation Notes: Software installation on UTMB issued devices will require Information Services unless you have been granted administrative rights on your device.

  • Technical Support

    Contact Information Services (IS) for:

    IS can be reached at ISHelp@utmb.edu. Their phone lines are very busy, and they request contact via email to ensure service. They are available 24/7.

    • Username or password issues
    • DUO Mobile / DUO Security issues and support
    • Citrix or VPN access (NOTE – Citrix is preferred.)
    • Remote Desktop access requests and/or issues
    • Problems installing or logging in to Office 365 applications (including Skype for Business, OneDrive)
    • Installing software on your UTMB-issued desktops or laptops (NOT iPads)
    • Problems with voicemail or wifi
    • Requesting a Microsoft Teams group

    Contact the Multimedia Lab for:

    MML can be reached at SONMultiMediaLab@utmb.edu. Please make appointments with us via that email and we will contact you for assistance. If it is an emergency, use the "important" marker on your email. We are monitoring this email for extended hours M-F and at certain times on Saturday and Sunday.

    • Blackboard and any of the course software (Panopto/Tegrity, CoursEval, VoiceThread, exam software, etc.)
    • Testing Skype or finding your Skype meeting URL to set up meetings
    • iPad assistance
    • Ordering software (requires your department approval for funds)
    • Questions about remote work, software, and equipment needs
    • Instructional design & converting lectures and activities to remote operations
    • SON applications (degree plan database, testing acknowledgement form, end of course summary, QueSON)

    If you don't know who to go to, email the MML at SONMultiMediaLab@utmb.edu. If we can't solve the problem, we will get you to the person who can.

  • Frequently Asked Questions

    Citrix or MyVPN

    Question: Which should I use, Citrix or MyVPN?

    Answer: Most users do NOT need to use Citrix or MyVPN, unless accessing a system that requires it (Kronos, PeopleSoft, EPIC). If required, Citrix is preferred. MyVPN / Pulse Secure should only be used by those where it is absolutely essential to access UTMB network resources.

    Skype for Business



    Question: I have logged into VoiceThread but I am unable to see my course's VoiceThread content. Where is the content?

    Answer: This issue happens when you login to VoiceThread directly, instead of using the link in the Blackboard course. Please try the following steps to access your course's content:

    1. Login to UTMB Blackboard
    2. Click on the VoiceThread menu item on the left menu, and login to VoiceThread from there
    3. After successfully logging into VoiceThread through Blackboard, you should have access

    If this does not work, please try the above while an alternative web browser, such as Firefox, Google Chrome, or Microsoft Edge.