Technology Resources UTMB School of Nursing Essential Skills Using a web browser (Internet Explorer 11, Google Chrome, Mozilla FireFox, Apple Safari, Microsoft Edge etc.), Creating, Sending, and Receiving Email Using Word Processing and Spreadsheet Software, Using PDA's, Downloading and installing Software, Attaching Documents to Email and Time/Stress Management Support Technical Support For assistance with usernames, password resets, installing basic UTMB Health supported applications including Skype for Business or your antivirus program, and basic micro-computing skills such as getting on the UTMB network and bypassing the firewall through VPN, you may contact the Information Services Help Desk at (409) 772-5200. PLEASE NOTE: For questions pertaining to Skype for Business, you may also visit our local support page with helpful links and instructions here: Skype for Business Blackboard Support For assistance with Blackboard, or any course-related support, please contact the specific person listed under the Technical Support link on your Blackboard course menu. If you are unsure of whom to contact, you may contact anyone of the Multimedia Lab members listed here in Blackboard Support or you may contact the Multimedia Lab Manager, Cynde Ferris, directly at firstname.lastname@example.org. Software Microsoft Products The UTMB Bookstore has Microsoft Products at a discounted rate for current students, faculty, and staff. For pricing information please visit the UTMB Bookstore website. Virtual Private Network (VPN) UTMB uses the JUNOS PULSE VPN Client that allows users to connect to the UTMB network when off-campus. For information on using the JUNOS Client and getting setup, please visit the MyVPN Website hosted by Information Services (IS). Anti-virus UTMB's anti-virus (AV) license agreement is extended to the home User. All facualty, staff and students can install and use the Microsoft ForeFront anti-virus on personal computers free of charge. AV software can be obtained by contacting the Office of Information Security at (409) 772-3838 or by sending an email to email@example.com. For virus information on campus and other computer security details, please visit the Information Security website.