UTMB School of Nursing | Remote Work Information

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Remoting Resources
Technical Support
FAQs

Remoting Resources

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Software Installation Notes: Software installation on UTMB issued devices will require Information Technology Services unless you have been granted administrative rights on your device.
- UTMB Blackboard - Note: Does NOT require Citrix or MyVPN / Cisco AnyConnect VPN
- MyStar - Note: Requires Citrix or MyVPN / Cisco AnyConnect VPN
- Office 365:
  
  Note: UTMB OneDrive can only be accessed via the web or on mobile device applications when off campus.
  - Download & Install Microsoft Office 365
  - Office 365 - (Word, Excel, PowerPoint, Outlook, OneDrive, Microsoft Teams)
  - UTMB Office 365 Support
  - Guide: Using Office 365 Outlook (Webmail)
  - Guide: Changing Your Image
  - UTMB Email Correspondence Standards
  - UTMB Powerpoint Presentation Templates
  - UTMB Word Document Stationery Templates
- UTMB SharePoint (Departments Area):
  
  Note: UTMB SharePoint can only be accessed via the web or on mobile device applications when off campus.
  - SharePoint / Departments Area
  - UTMB SharePoint Support Information
- Microsoft Teams:
- Zoom:
- Video Conferencing Resources:
  - Official UTMB Virtual Backgrounds
- Information Technology Services (ITS) Support:
- Citrix & MyVPN:
  
  Note: Most applications do not require Citrix or VPN. Please use these applications only if you use a system that requires it.
  - Citrix - (Kronos, MyStar, PeopleSoft)
  - Using Citrix Workspace on iOS Devices
  - Citrix Remote Desktop Guide
  - Connect Using VPN
  - Cisco AnyConnect for Mobile Devices (iOS & Android)
- VoiceThread:
  
  Note: Please use Firefox or Google Chrome with VoiceThread. Internet Explorer does not work with VoiceThread.
- Panopto:
  - Academic Computing: Panopto Resources
  - Posting a Video to a Blackboard Course
- EAC Visual Data:
  - EAC Visual Data - Resources provided by Academic Computing
- Document Management Resources:
  - How to Sign PDF Documents on iOS/iPadOS Devices using the Outlook App
- Phone Resources:
  - Voice Mail User Guide
- Faculty Development & Resources:
  - Blackboard SON Faculty Development Course - Note: There are development sessions, webinars, and other resources for faculty posted in this course. If you are an SON full time faculty member and do not have access to it, please email SONMultimediaLab@utmb.edu to request access.
- Software, Security, & Operating System Updates:
  - Applying Microsoft Windows & Software Center Updates
Technical Support

Information Technology Services (ITS) Can Assist With:
- Username or password issues
- VPN / Citrix access
- Problems installing or logging in to Office 365 applications (OneDrive, SharePoint, Microsoft Teams)
IS can be reached at ISHelp@utmb.edu or by calling 409-772-5200.

Enrollment Services Can Assist With:
- MyStar issues
- Registration & Fees & Holds on your account
- Financial Services
- Admissions and Records
Enrollment services can be reached at https://www.utmb.edu/enrollmentservices (emails for contacting different areas are listed on this page) or by calling 409-772-1215. They are available Monday through Friday, from 8:00 AM to 5:00 PM.

The Multimedia Lab (MML) Can Assist With:
- Blackboard and any of the course software (Panopto, CoursEval, VoiceThread, etc.)
- Exam software (ProctorFree, ProctorU, and Respondus Lockdown Browser)
- Technical iPad assistance
- School of Nursing website issues and feedback
- School of Nursing specific applications (Preceptor App, Responsible Use Agreement, etc.)
The MML can be reached at SONMultimediaLab@utmb.edu. We are available Monday through Friday, from 7:30 AM to 5:00 PM.

Please make appointments with us via that email and we will contact you for assistance. If it is an emergency, use the "important" marker on your email.
Frequently Asked Questions

Citrix or MyVPN

Question: Which should I use, Citrix or MyVPN?

Answer: Most users do NOT need to use Citrix or MyVPN, unless accessing a system that requires it (Kronos, PeopleSoft, EPIC). If required, Citrix is preferred. MyVPN / Cisco AnyConnect should only be used by those where it is absolutely essential to access UTMB network resources.

VoiceThread

Students

Question: I have logged into VoiceThread but I am unable to see my course's VoiceThread content. Where is the content?

Answer: This issue happens when you login to VoiceThread directly, instead of using the link in the Blackboard course. Please try the following steps to access your course's content:
1. Login to UTMB Blackboard
2. Click on the VoiceThread menu item on the left menu, and login to VoiceThread from there
3. After successfully logging into VoiceThread through Blackboard, you should have access
If this does not work, please try the above while an alternative web browser, such as Firefox, Google Chrome, or Microsoft Edge.

UTMB strives to maintain an environment free from discrimination against individuals on the basis of race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information, or veteran status. UTMB is committed to equal opportunity for students with disabilities. If you have a documented disability or would like to obtain information regarding services for students with disabilities at UTMB, please contact the Institutional ADA Officer in the Lee Hage Jamail Student Center, Suite 2.118 or at (409) 747-4818.

UTMB continually works to foster community among student veterans, honor their military service and academic contributions, and connect students to various resources, services and programs. Certifying Officials provide guidance on policies and procedures of using veteran education benefits as well as certifications for federal and state benefits. Accommodations, counseling and program specific tutoring is available to students when needed and UTMB has a Veterans Resource Group whose mission is to promote an inclusive university environment for military veterans.

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