Skip to Main Content
UTMB Health
  • Remoting Resources
  • Technical Support
  • FAQs
  • Remoting Resources

    Filter Links

    • All
    • Faculty
    • Staff
    • Students

    Resource Links

    Software Installation Notes: Software installation on UTMB issued devices will require Information Technology Services unless you have been granted administrative rights on your device.

    • UTMB Blackboard - Note: Does NOT require Citrix or MyVPN / Cisco AnyConnect VPN
    • MyStar - Note: Requires Citrix or MyVPN / Cisco AnyConnect VPN
    • Office 365:

      Note: UTMB OneDrive can only be accessed via the web or on mobile device applications when off campus.

      • Download & Install Microsoft Office 365
      • Office 365 - (Word, Excel, PowerPoint, Outlook, OneDrive, Microsoft Teams)
      • UTMB Office 365 Support
      • Guide: Using Office 365 Outlook (Webmail)
      • Guide: Changing Your Image
      • UTMB Email Correspondence Standards
      • UTMB Powerpoint Presentation Templates
      • UTMB Word Document Stationery Templates
    • UTMB SharePoint (Departments Area):

      Note: UTMB SharePoint can only be accessed via the web or on mobile device applications when off campus.

      • SharePoint / Departments Area
      • UTMB SharePoint Support Information
    • Microsoft Teams:
      • Download & Install Microsoft Teams
      • Microsoft Teams Quick Start Guide
      • Welcome to Teams Introductory Video
      • UTMB Recording: Emerge & TechTalk 3/18
      • Instructor-led training for Microsoft Teams
      • Change your background for a Teams meeting
      • Use breakout rooms in Teams meetings
      • Microsoft Support for Microsoft Teams: Meetings and calls
      • Microsoft Support for Microsoft Teams: Six things to know about notifications
      • UTMB Virtual Meeting Resources
    • Zoom:
      • Download & Install the Zoom Client for Meetings
      • Download & Install the Zoom Plugin for Microsoft Outlook
      • Download & Install the Zoom Mobile App (iOS & Android)
      • Zoom Guides - UTMB Moody Medical Library
      • Zoom Guide: Breakout Rooms
      • Zoom Guide: Virtual Backgrounds
      • UTMB Virtual Meeting Resources
    • Video Conferencing Resources:
      • Official UTMB Virtual Backgrounds
    • Information Technology Services (ITS) Support:
      • UTMB Service Desk
      • ITS: Remote Work Resources
      • DUO Security / Two Factor Authentication
      • Password Management Tool (Reset / Unlock)
      • Telephones, Accessories, and User Guides
    • Citrix & MyVPN:

      Note: Most applications do not require Citrix or VPN. Please use these applications only if you use a system that requires it.

      • Citrix - (Kronos, MyStar, PeopleSoft)
      • Using Citrix Workspace on iOS Devices
      • Citrix Remote Desktop Guide
      • Connect Using VPN
      • Cisco AnyConnect for Mobile Devices (iOS & Android)
    • VoiceThread:

      Note: Please use Firefox or Google Chrome with VoiceThread. Internet Explorer does not work with VoiceThread.

      • Creating a VoiceThread
      • How to comment on a VoiceThread
      • Sharing your VoiceThread
      • How to Sign in to the VoiceThread Application
      • VoiceThread - Resources provided by Academic Computing
    • Panopto:
      • Academic Computing: Panopto Resources
      • Posting a Video to a Blackboard Course
    • EAC Visual Data:
      • EAC Visual Data - Resources provided by Academic Computing
    • Document Management Resources:
      • How to Sign PDF Documents on iOS/iPadOS Devices using the Outlook App
    • Phone Resources:
      • Voice Mail User Guide
    • Faculty Development & Resources:
      • Blackboard SON Faculty Development Course - Note: There are development sessions, webinars, and other resources for faculty posted in this course. If you are an SON full time faculty member and do not have access to it, please email SONMultimediaLab@utmb.edu to request access.
    • Software, Security, & Operating System Updates:
      • Applying Microsoft Windows & Software Center Updates
  • Technical Support

    Information Technology Services (ITS) Can Assist With:

    • Username or password issues
    • VPN / Citrix access
    • Problems installing or logging in to Office 365 applications (OneDrive, SharePoint, Microsoft Teams)

    IS can be reached at ISHelp@utmb.edu or by calling 409-772-5200.

    Enrollment Services Can Assist With:

    • MyStar issues
    • Registration & Fees & Holds on your account
    • Financial Services
    • Admissions and Records

    Enrollment services can be reached at https://www.utmb.edu/enrollmentservices (emails for contacting different areas are listed on this page) or by calling 409-772-1215. They are available Monday through Friday, from 8:00 AM to 5:00 PM.

    The Multimedia Lab (MML) Can Assist With:

    • Blackboard and any of the course software (Panopto, CoursEval, VoiceThread, etc.)
    • Exam software (ProctorFree, ProctorU, and Respondus Lockdown Browser)
    • Technical iPad assistance
    • School of Nursing website issues and feedback
    • School of Nursing specific applications (Preceptor App, Responsible Use Agreement, etc.)

    The MML can be reached at SONMultimediaLab@utmb.edu. We are available Monday through Friday, from 7:30 AM to 5:00 PM.

    Please make appointments with us via that email and we will contact you for assistance. If it is an emergency, use the "important" marker on your email.

  • Frequently Asked Questions

    Citrix or MyVPN

    Question: Which should I use, Citrix or MyVPN?

    Answer: Most users do NOT need to use Citrix or MyVPN, unless accessing a system that requires it (Kronos, PeopleSoft, EPIC). If required, Citrix is preferred. MyVPN / Cisco AnyConnect should only be used by those where it is absolutely essential to access UTMB network resources.

    VoiceThread

    Students

    Question: I have logged into VoiceThread but I am unable to see my course's VoiceThread content. Where is the content?

    Answer: This issue happens when you login to VoiceThread directly, instead of using the link in the Blackboard course. Please try the following steps to access your course's content:

    1. Login to UTMB Blackboard
    2. Click on the VoiceThread menu item on the left menu, and login to VoiceThread from there
    3. After successfully logging into VoiceThread through Blackboard, you should have access

    If this does not work, please try the above while an alternative web browser, such as Firefox, Google Chrome, or Microsoft Edge.

  • Navigate
  • Apply Now!
  • Request Information
  • Visit Us
  • About
    • SON News
    • Why Choose Us?
    • Who We Are
    • Departments
      • Office for Academic Affairs
      • Graduate Studies
      • Undergraduate Studies
      • Distance Education & Multimedia
      • Student Affairs & Admissions Office
      • RISE Center
    • Strategic Plan
    • Accreditations
    • Staff Directory
    • Emergency Preparedness
    • Academic Service Center
    • Employment Opportunities
    • Contact Us
    • Request Information
    • Security & Safety Reports
  • Admissions
    • How to Apply
    • Program Requirements
    • Paying For School
    • Open House Schedule
    • After Acceptance
    • Admissions Deadlines
  • Academics
    • Program List
    • Bachelor's Programs
      • General Information
      • BSN Traditional
      • BSN Honors Program
        • General Information
        • Research Track
        • Health Equity & Advocacy Track
        • Policy & Leadership Track
      • RN-BSN
    • Master's Programs
      • General Information
      • Adult Gerontology Acute Care Nurse Practitioner
      • Adult Gerontology Primary Care Nurse Practitioner
      • Clinical Nurse Leader
      • Executive Nurse Leader
      • Family Nurse Practitioner
      • Neonatal Nurse Practitioner
      • Nurse Educator
    • Post BSN/MSN Certificates
      • Adult-Gerontology Acute Care Nurse Practitioner
      • Nurse Educator
      • Rural Telehealth
      • Correctional Nursing Care
    • Doctoral Programs
      • Doctor of Nursing Practice
        • General Information
        • BSN to Doctor of Nursing Practice (Nurse Practitioner)
        • BSN to Doctor of Nursing Practice (Nurse Anesthesia)
        • MSN to Doctor of Nursing Practice
      • Doctor of Philosophy
        • General Information
        • BSN to PhD
        • MSN to PhD
    • Academic Calendar
    • Bulletin, Catalog & Handbook
      • SON Bulletin
      • UTMB Catalog
      • SON Student Handbook
  • Student Resources
    • Academic Support
      • Tutoring Services
    • Blackboard Support
    • Career Resources
    • Forms
      • Student Forms
    • Policies
      • Student Policies
      • Program Policies
    • Software/Technology
      • Multimedia Lab
      • eCamp
      • iLead
      • Computer Requirements
      • Remote Technology Resources
    • SON Student Affairs
    • Student Success Center
    • UTMB Student Services
    • Hazing Report
  • Research
    • UTMB Research
    • RISE Center
      • About the RISE Center
      • RISE Center Research
      • Research Faculty
      • Community Space for Health and Wellbeing
      • Biobehavioral Lab
      • Research News & Information
      • Training Resources
      • Services Resources
      • Development Resources
  • Faculty
    • Faculty Directory
    • Faculty Affairs & Professional Development
    • Faculty Ombudsperson
    • Faculty Senate
  • Alumni & Friends
    • Alumni Association
      • School of Nursing Alumni
      • UTMB Alumni Relations
    • Alumni Homecoming
    • Contact Alumni Relations
    • Make a Gift
  • Upcoming Dates
  • Contact
  • Links
  • Linked-In
  • Facebook
  • Instagram
  • X
Back to top
  • UTMB.edu
  • UTMBHealth.com
  • Maps & Directions
  • Privacy Policy & Required Links
© 1995 - 2025 The University of Texas Medical Branch at Galveston   Member, Texas Medical Center®
UTMB Health

Department Contacts

Admissions & Student Affairs

son.studentaffairs@utmb.edu

(409) 772-8271

Enrollment Services

enrollment.services@utmb.edu

(409) 772-1215

Financial Aid

enrollment.services@utmb.edu

(409) 772-1216

Student Health

shcemail@utmb.edu

(409) 747-9508

Office of Student Accounts

sfinsvcs@utmb.edu

(409) 772-9820

Blackboard Support

SONMultimediaLab@utmb.edu

Hours: 8:30 a.m. to 5:00 p.m., Monday - Friday

Information Technology Services

ishelp@utmb.edu

(409) 772-5200

Academic Computing

edtech@utmb.edu

Hours: 8:00 a.m. - 5:00 p.m., Monday - Friday

UTMB Police Department

(409) 772-2691

←   Swipe   →

  • Home Home
    Blackboard Login Blackboard Blackboard
    Office 365 Login Portal Office Office
    MyStar MyStar
    SharePoint SharePoint
    Calendar Calendar
    Map Map
    Phone Phone
    Bulletin Bulletin
    Catalog Catalog
    Handbook Handbook
  • Health Health
    Life Life
    Title IX Title IX
    Housing Housing
    Scholarships Scholarships
    Information Technology Services IT Support
    Police Police
    Badges Badges
    Organizations Organizations
    Disabilities Disabilities
  • Slide 1
  • Slide 2
Close

Application Dates

  • BSN Program
  • RN-BSN Program
  • MSN Program
  • DNP Program
  • PhD Program

Upcoming Events

  • Open House

Frequent Questions

  • BSN Program
  • RN-BSN Program
  • MSN Program
  • DNP Program
    • BSN-DNP Nurse Practitioner Pathway
    • BSN-DNP Nurse Anesthesia Pathway
    • MSN-DNP Pathway
  • PhD Program
    • BSN-PhD Pathway
    • MSN-PhD Pathway