iLead Damaged or Malfunctioning Devices
Instructions on what to do if your device or accessories have been damaged or is no longer working properly.
Student Liability & Support and Service
Please refer to the Responsible Use Agreement regarding your Liability and the Support and Service options available to you regarding damaged devices.
Common Issues
Before contacting the SON Multimedia Lab for Support, please refer to the following resources to see if this helps resolve the issue you are having with your device.
iPad
Device Replacement
Replacing an iPad Device
If you believe your device is damaged or defective, please reach out to the SON Multimedia Lab at SONMultimediaLab@utmb.edu to receive further instructions on how to proceed.
Students may NOT replace an Apple iPad device through an Apple Store retail location.
Replacing an Apple Pencil and other iPad Accessories
If you believe your device is damaged or defective, please reach out to the SON Multimedia Lab at SONMultimediaLab@utmb.edu to receive further instructions on how to proceed.
