iLead Damaged or Malfunctioning Devices
Instructions on what to do if your device or accessories have been damaged or is no longer working properly.
Student Liability & Support and Service
Please refer to the Responsible Use Agreement regarding your Liability and the Support and Service options available to you regarding damaged devices.
Before contacting AppleCare Education for Support, please refer to the following resources to see if this helps resolve the issue you are having with your device.
Contacting AppleCare Education
IMPORTANT: Have your have your device serial number available.
If your iPad device is in a protective case, you may need to remove the device from the case to locate the serial number on the backside of the iPad. Please note that the device's serial number is NOT the UTMB Asset Tag number.
Contact AppleCare Education for troubleshooting assistance:
- Select Option 3 (Technical Support)
Explain that you're a student at UTMB and describe the nature of the problem you're having. If the problem cannot be resolved, AppleCare Education may instruct you on how to proceed with repairing or replacing the device.